Privacy Policy

Privacy Policy

Last Updated: 23 April 2024

PetCircle is committed to ensuring that your privacy is protected. We collect and manage your personal information in compliance with the Australian Privacy Act 1988 and the Australian Privacy Principles amendments of 2014. A copy of the Australian Privacy Principles can be obtained from the website of the Office of the Australian Information Commissioner: OAIC Website.

By providing your personal information to us, including through our website, you agree to the terms outlined in this Privacy Policy. You may choose not to provide your personal information, but in doing so, we may not be able to offer you some of our services.

If you have any questions or concerns regarding this Privacy Policy, please contact us via:

What Information We Collect

PetCircle collects only the personal information required for our activities and services. This includes information you provide directly, data collected from third parties, and data automatically gathered via our website.

The following information may be collected:

  • Name

  • Date of Birth

  • Residential Address

  • Email Address

  • Contact Telephone Numbers

  • Testimonials or Opinions

  • Your Pet's Name and Details

  • Photos/Video Recordings from in-store (including CCTV footage)

  • Written or Verbal Communication (including voice recordings)

  • Animal Health Information, Conditions, or Veterinary Details

  • CV Details and Work Experience (if applying for employment)

  • Purchase History (including coupon and store credit usage)

  • Web Browsing Information (via cookies, tags, pixels)

How We Collect Your Personal Information

We collect personal information only for purposes directly related to our business activities. Information may be gathered through the following:

  • Website or in-store visits

  • Online or in-store purchases

  • Contact via phone, email, or other digital communication

  • Employment applications

  • Vet services

  • Customer surveys or feedback

  • Social media interactions

  • Loyalty programs (e.g., PetCircle Pals)

Why We Collect Your Personal Information

Your personal information may be used for purposes including, but not limited to:

  • Identifying you and your pet details

  • Fulfilling your requests for products and services

  • Processing payments, providing refunds, or discounts

  • Enhancing customer service and seeking feedback

  • Marketing and promoting products and services

  • Compliance with legal obligations (e.g., product recalls)

  • Emergency contact (e.g., pet health issues)

How We Disclose Your Personal Information

We may disclose your personal information in the following situations:

  • To third parties with your consent

  • As required by law or regulation

  • To our employees, agents, or contractors

  • To service providers (e.g., payment processors, marketing agencies)

  • For debt collection or legal purposes

  • To governmental agencies upon request

Disclosure & Storage Outside Australia

Some of your personal information may be transferred to and stored outside of Australia. We use IT and data service providers located in different countries to store and process your data. By providing your information, you consent to the overseas transfer of your personal data, and PetCircle will take all reasonable steps to ensure compliance with privacy laws.

Accessing and Correcting Your Personal Information

You may request access to the personal information we hold about you at any time. If we cannot provide access, we will explain why. We will not charge for access, but there may be a reasonable processing fee.

If you believe your information is inaccurate or incomplete, please contact us: